TERMS OF BUSINESS- MORTGAGES


OUR FIRM & THE FCA

Hyde Associates Ltd. is authorised and regulated by the Financial Conduct Authority (FCA). Our Registered number is 300837.


LEVELS OF SERVICE

As a Mortgage Intermediary we will offer you a choice of three levels of service. You may choose between receiving

(a) general advice on mortgages and a recommendation for the mortgage that is most suitable for you.
(b) information on the different types of mortgage available so that you can choose;
(c) information on a specific type of mortgage selected by you, or by us if we only have one product to offer you.

We usually offer a full advice and recommendation service in all cases in order that we can make an informed decision with you about the choice of your new mortgage. We will confirm in writing the actual service level provided.


PRODUCT SELECTION

We will always act on your behalf in our dealings with you and any recommendation we make to you will be based on our research into the mortgage market as a whole. However, in certain circumstances where a limited range or single product only is recommended we will explain the circumstances for doing so.


INFORMATION TO BE PROVIDED

When providing you with information to help you to choose a mortgage, in accordance with the level of service provided, you will receive information relevant to your mortgage needs covering areas such as the main types of repayment methods and the implications of taking out a mortgage. We will complete a mortgage questionnaire and once we are in a position to make a suitable recommendation to you, we will confirm our advice in writing.

FEES

We may receive fees from lenders and we may charge you a fee for arranging the mortgage. Before you take out a mortgage, we will advise you in writing of all fees that will be payable to the company. If the fee is less than £250, we will simply advise you that we will receive up to this amount. If the fee is £250 or more, we will tell you the exact amount. If you ask, we will tell you of any fee that we may receive at any time.

There may be occasions where we may charge a fee for arranging your mortgage and where this occurs we will not carry out any chargeable work, without your written approval to do.


DATA PROTECTION

We will keep all of your personal information private and confidential (even when you are no longer a customer), except where disclosure is made at your request or with your consent.

In order to process your application it may be necessary to disclose your information to third parties who may hold this information indefinitely. We may also be required to disclose your information to the FCA or if we are legally compelled to. We may also obtain advice and guidance from professional advisers such as compliance advisers. On these occasions, you agree that personal information held by us may be disclosed on a confidential basis and in accordance with the Data Protection Act 1998 to such third parties. You agree that this information may be transferred electronically e.g. e-mail. You also agree that ourselves, or any such company, may contact you in future by any means of communication which we consider appropriate at the time. Under the terms of the Data Protection Act, you have the right to view any personal data we may keep on you.


COMPLAINTS

Our aim is to provide you with a first class, professional and confidential service. We have internal procedures for handling complaints fairly and speedily and, should a complaint arise, in the first instance please write to Compliance Officer at our office address

I understand and consent to the above terms and I hereby authorise the transfer of information, as described above, on a confidential basis when warranted to such authorised companies

E-mail: enquiries@hyde-associates.co.uk